Privacy Policy

Last Updated On 09-Feb-2026
Effective Date 09-Feb-2026

This Privacy Policy describes the policies of Bear Hill Lodge, 100 Bonhomme St, PO Box 700, Jasper, Alberta T0E 1E0, Canada, email: info@bearhilllodge.com, phone: +1-780-852-3209 on the collection, use and disclosure of your information that we collect when you use our website ( https://bearhilllodge.com/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you:

  • First Name and Last Name
  • Email address
  • Mobile Phone

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  • Customer communication
  • Reservation services
  • Marketing/ Promotional
  • Website analytics
  • Security and Site protection

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Website Analytics

We use Google Analytics to help us understand how visitors use our website. This service may collect information such as pages visited, time spent on the website, and general location data based on IP address. The information helps us improve the functionality and performance of our website.

  • Reservation System

When you choose to make a reservation, you will be redirected to the secure booking system operated by WebRezPro. Any personal and booking information you provide is collected and processed through this external reservation platform for the purpose of managing accommodation reservations and related services. We encourage guests to review the privacy policy of the reservation provider for more information on how their data is handled.

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws.
To exercise any of these rights, please contact us at info@bearhilllodge.com. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at the same email.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. Some of these technologies may be provided by third-party services such as Google Analytics.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, no system can be completely secure. We cannot guarantee the absolute security of any information you transmit to us, and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any questions or concerns about the processing of your information that is available with us, you may email our Grievance Officer at:

Bear Hill Lodge
PO Box 700, Jasper, T0E 1E0
Email: info@bearhilllodge.com.

We will respond to your concerns in accordance with applicable law.